7 Ideas for Next-Generation Strategic IT Planning


1. Responsive and anticipatory — indicators of improved service delivery and greater citizen engagement.

2. Trustworthy — measures of transparency, privacy and security.

3. Available — government services through all channels — mobile, social, Web, physical — all supported by IT systems and networks.

4. Fast — the speed of connections via a robust broadband infrastructure that lets people live, work and interact with their government online.

5. Strong and flexible — demonstration that IT has increased government’s capacity to meet growing demand for service at less cost.

6. Affordable — demonstration that IT has been used to cut cost structures and deliver services cheaper than conventional means.

7. Catalytic and collaborative — demonstration of how technology is being used to foster collaboration across boundaries and with private and nonprofit sectors.